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But now the newest thing is they are promoting their new hot chicken sandwich, and say it’s not available at my location. Kind of makes reporting a problem a bit difficult. However a couple cities turns out are missing so they list those all under even if they’re not in Denver. They list every city in Colorado regardless of if they have a Popeyes location. The first issue that I had reported to them was when I had a problem with one location but could not find a way to report it on the app.
However Popeyes has failed in maintaining digital support for the app. Paying online for food and getting rewards points in like a good idea. You ask for the freshest, and you get in the car it’s barely warm and you can tell by the color it’s not fresh.
I ask for 2 thighs, I get a thigh and a breast, I ask for spicy, I get original. They leave the new employees up front and my order has been wrong so many times. The manager walks around and when he finally starts helping, he’s not wearing gloves. Sorry for the miss spelling but I was so angry. An old gentleman came in and asked for fries they said the froze down for the night and 915 that is so sad. I bought chicken tonight and is horrible and I want my money back. Someone from the franchise should go in in fishers problem. If I’m spending my money I should have fresh food, they tell me this is a fresh as I can get cooked at 8:30 certain 915. She came from 830 Cerner to 10 o’clock and hour and a half later it’s not fresh chicken. When you ask for fresh chicken at 8:30 PM and they close at 10 o’clock they said that’s it for tonight. You go in at 8:30 and they want me to stop cooking chicken, everything is packed in boxes not under a heat lamp in boxes. Your Popeyes franchise located in Huntington Beach California on beach Boulevard is the worst I’ve ever seen. Can you tell us a little more at /support so we can follow up with you? Hey! I’m the one who checks up on folks that didn’t love the app as much as they loved our chicken. Guess I will go to the next closest one from now on. Note, the issue was not really with the app or Popeye’s, just one particular store, which is consistently disappointing. Turned out the chicken part of the order was wrong too. Couldn’t find that, so getting help was a challenge. When confronted the associate said ‘that’s what we got, have a nice day.’ Manager said they couldn’t refund online orders. Store was out and threw two fried pies in the bag without asking or telling me. My experience was ordering two banana puddings. Second, the store has no authority to refund money if they don’t have something, only substitute. First, the app has no way of knowing if the store is out of something. My only issue is with some of the underlying system.